FAQ's

How much does shipping cost?

We offer free shipping throughout the lower 48 states.

 

Do you ship to Canada?

We do not ship to Canada, but our partners at Wayfair offer shipping on our products to Canada

 

Do you ship to PO Box or APO/FPO addresses?

No, the shipping carrier that we use currently does not ship to these types of addresses.

 

How long does shipping take?

We usually ship the following day after an order is placed. Actual delivery takes 1-6 days depending on how far you are from California. 

 

What is your return policy?

We offer a 30 day return policy from when you receive your cat tree for a full refund. You must pay for the return shipment and once we receive the return we will issue the refund. 

 

Do you offer any kind of warranty?

We warranty our products for 30 days for any kind of manufacturing error. If something is broken due to shipping, we will send you a replacement for that part. 

 

Do you sell replacement parts?

We do sell replacement parts for our cat furniture. If you would like to order some, please email us at support@kittymansions.com with which model cat condo you have or an order number for a more thorough response. 

 

How big are your beds?

Our round plush beds measure 13" in diameter, our square beds measure 16" diagonally, and our pentagon shaped beds measure 18" diagonally.

 

What materials cover the cat tree?

Our Kitty Mansions are covered in faux fur and the post are wrapped with sisal rope.

 

If you have any other questions please feel free to email us at support@kittymansions.com